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The lessons of the COVID-19 pandemic will undoubtedly have a long-lasting effect on health and social care services in Norfolk. Therefore, it is important that patients have an outlet to voice their concerns and feel supported to access the services they need. This is where Healthwatch Norfolk can help. We are the county’s independent body for patient experience, championing the voice of the public to make real improvements in local services. 

Hospitals, GPs, dentists, care homes… Whatever care you have received, we have direct links to the people in charge of services. Therefore, by leaving anonymous feedback with us you can tell services what needs to be improved and what is working well. 

In the past, we have forced changes in numerous areas, including provision of local GP services, support for care home residents, improved access to translation services, and much more. So, your voice could contribute to real, long-term change. 

We also offer information and signposting for people who have questions about their care. For example, our team regularly help people identify and register for specialist services or make complaints about a recent experience. 

Furthermore, our COVID-19 information page is always up to date with the very latest Government guidance. You can also find frequently asked questions about Norfolk’s hospitals, vaccines, urgent support and dental services. 

We will listen

So, whatever your situation, Healthwatch Norfolk are here to listen and offer a helping hand whenever we can. 

You can get in touch with our team by calling 01953 856029 or emailing [email protected]. Alternatively, you can leave ratings and reviews of individual services via our feedback centre, which has a page for every single health or social care service in Norfolk. Once you have left your feedback, providers can respond to you via the website.

Why sharing your experience about care is so important is a guest blog by Healthwatch Norfolk. We’re pleased to say that they will be joining us at The Norfolk Bump & Beyond Baby and Toddler Fair on Sunday 19th September. Healthwatch Norfolk gather people’s views of health and social care services in the county. They make sure they are heard by the people in charge. Find out more, by visiting their website here or meeting them at Norfolk’s largest baby show! See you there!